Ongoing IT support – predictable and transparent.
With managed IT, we monitor, maintain and support your IT systems on a regular basis – to the extent we agree together.
What does “managed IT” mean?
Managed IT means an IT provider looks after your systems continuously and proactively – instead of stepping in only once something has stopped working.
Together we define which systems are covered and which tasks come up regularly. We carry out this work to schedule and document it. If problems do arise, we already know your environment.
What monitoring can cover.
Technical monitoring helps spot anomalies earlier. We agree together which systems and metrics are monitored.
Servers & services
Availability of servers and key services
Storage & hardware
Disk space, drive health and hardware alerts
Backups
Whether backups run on schedule and succeed
Updates
Patch level of operating systems and key software
Network components
Availability of switches, firewall and Wi-Fi access points
Expiry dates
Expiring certificates, licences or vendor support
Prevent, support, check.
Preventive maintenance
Updates, checks and housekeeping to an agreed schedule – so systems stay current and problems surface earlier.
Remote maintenance & support
We help with questions and faults remotely. On-site visits are by arrangement.
Backup & system checks
Regular checks of backups and system health, with test restores on request.
How ongoing agreements work.
- 01
Assessment
We take stock of your systems and requirements.
- 02
Define the scope
Covered systems, tasks and availability are agreed in writing.
- 03
Ongoing support
Monitoring, maintenance and support within the agreed scope.
- 04
Regular reviews
We review together whether the scope still fits and adjust it as needed.
Start small, expand later.
You don’t have to hand over everything at once. A modest start is possible – the scope can be extended later.
- Example · Starter
Monitoring & backup checks
Keep an eye on key systems and backups.
- Example · Extended
Maintenance & remote support
Regular care and help with faults.
- Example · Expanded
Additional systems
Additional workstations, network components or remote access.
One-off jobs or ongoing support?
Both have their place and can be combined. The main difference is when action is taken.
| Criterion | One-off jobs | Managed IT |
|---|---|---|
| Basic principle | Help when a problem occurs | Regular care, so problems are often caught earlier |
| Planning | Billed per job | Scope agreed in advance |
| Maintenance & updates | As needed or on request | To an agreed schedule, documented |
| Backups | Checked as needed | Regular monitoring as agreed |
| Knowledge of your environment | Built up job by job | Known and continuously documented |
| Suited to | Individual, clearly defined projects | Ongoing care of your IT systems |
Simplified comparison for guidance.
Individual quote
Every IT environment is different. After an assessment, you receive a quote that sets out exactly what is included.
In accordance with § 19 UStG (German small business regulation), no VAT is charged.
Request a quoteThe quote depends on factors such as
- Number of workstations and users
- Number and type of servers and storage systems
- The level of support you need
- Special requirements, e.g. remote access or multiple sites
Is managed IT right for your business?
Let’s discuss what level of support makes sense for your IT.