Remote support
€69per hour
Fast help over a secure remote connection – no travel, no waiting for an on-site visit.
- Troubleshooting for PC, Mac and network
- Setting up email, software and updates
- For Windows, macOS and common office software
I look after the IT of self-employed professionals, practices and small businesses in Norderstedt: network and Wi-Fi, servers and NAS, backup, remote access and ongoing support. Anbridge is a one-person business – you always speak to me directly.
As a single project or as ongoing support – sized for your business.
Planning, setting up and optimising networks and Wi-Fi – including a separate guest network.
Servers, network storage, file shares and permissions – sized for your office.
Backup concept, setup and monitoring – test restores as agreed.
Help with faults via a secure remote connection, on-site visits by arrangement.
Secure access to company data from home or on the go.
Ongoing monitoring, maintenance and technical support within the agreed scope.
Travel within Norderstedt is free. Many issues can also be solved remotely – without an on-site appointment. Outside Norderstedt, for example in Hamburg, travel is by arrangement.
IT support in HamburgYou know in advance what to expect. I offer ongoing support individually after a short review.
€69per hour
Fast help over a secure remote connection – no travel, no waiting for an on-site visit.
€89per hour
When hardware, cabling or routers need to be set up at your premises.
€179fixed price
An assessment of your IT with a clear written recommendation of what matters now and what can wait.
Reply via WhatsApp or email within 4 business hours (Mon–Fri, 9 am–5 pm).
Billing: a minimum of half an hour, then 15-minute increments – you only pay for the time actually needed.
Final prices – in accordance with § 19 UStG (German small business regulation), no VAT is charged.
Ongoing support: Managed ITRemote support costs €69 per hour, on-site service €89 per hour, the IT check for small offices €179 (fixed price). I bill a minimum of half an hour, then in 15-minute increments. Travel within Norderstedt is free. All prices are final prices – in accordance with § 19 UStG (German small business regulation), no VAT is charged.
I reply within 4 business hours (Mon–Fri, 9 am–5 pm, excluding public holidays) – fastest via WhatsApp or by phone at +49 1556 6283194. A reply means a response with the next steps – not that the problem is already solved within that time.
No. You can book me for individual jobs and only pay for the time actually needed. If you want ongoing support, you can additionally agree on Managed IT – we then define the scope and tasks together in writing.
Anbridge is a one-person business – I say that openly. I announce holidays in good time and inform existing customers in advance; the 4-hour reply time does not apply during that period. In case of illness and in urgent emergencies, I help as quickly as possible but cannot promise a fixed response time. I document your IT environment clearly and provide the documentation to you on request.
In a free 15-minute initial call via WhatsApp, phone or video, I’ll work out with you what needs to be done.
Reply via WhatsApp or phone within 4 business hours (Mon–Fri, 9 am–5 pm).